Privacy Policy – Cliff and Cloud
Last updated: 28/07/2026
Cliff and Cloud (“we,” “us,” “our”) operates the website cliffandcloud.com. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us regarding a stay at our property in Vagamon, Kerala.
By using this website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information you provide directly:
- Name, phone number, and email address when you contact us via WhatsApp, phone, or email
- Details you share while making a booking enquiry, such as preferred dates, number of guests, and cottage preference
- Any other information you voluntarily share with us during correspondence
Information collected automatically (if applicable):
- Standard technical data such as IP address, browser type, device type, and pages visited, which may be collected through website analytics tools
- Cookies and similar tracking technologies, if and when such tools are added to the website (see Section 3)
If we introduce online forms, newsletter sign-ups, payment gateways, or other data collection points on the website in the future, this policy will be updated to reflect what is collected through them.
2. How We Use Your Information
We use the information we collect to:
- Respond to booking enquiries and manage reservations
- Communicate with you about your stay
- Improve our website, services, and guest experience
- Send promotional or marketing communications, where permitted, and only if you have opted in or otherwise given us a lawful basis to do so
- Comply with legal obligations
3. Cookies and Tracking Technologies
This website may use cookies and similar tracking technologies for the following purposes:
- Essential/functional cookies – to ensure the website works correctly (e.g., remembering basic site preferences)
- Analytics cookies – such as Google Analytics, to understand how visitors use the website and improve performance
- Advertising/marketing cookies – such as Meta (Facebook/Instagram) Pixel or Google Ads remarketing tags, to measure and improve the effectiveness of our marketing campaigns, including retargeting visitors with relevant ads
Not all of these tools may be active at any given time. Where a tool listed above is in use, it may collect data such as your IP address, browser type, pages visited, and interactions with ads, in accordance with that provider’s own privacy policy.
You can control cookies through your browser settings, and where applicable, through ad-platform opt-out tools provided by Google or Meta. If we introduce a tracking tool not listed here, we will update this section to name it specifically.
4. WhatsApp and Third-Party Communication
Bookings and enquiries made through WhatsApp are subject to WhatsApp’s own privacy policy and terms, in addition to this policy. We recommend reviewing WhatsApp’s privacy practices separately, as message data passes through their platform.
5. Sharing of Information
We do not sell your personal information. We may share information with:
- Staff and personnel involved in managing your booking or stay
- Service providers who help us operate the website or run marketing campaigns (such as advertising platforms, analytics providers, or hosting providers), where such services are in use
- Authorities, if required by law
6. Data Security
We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including responding to enquiries, managing bookings, and meeting legal or accounting requirements.
8. Your Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the details in Section 10.
9. Children’s Privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from children.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Email: info@cliffandcloud.com Phone: +91 9249549692 / +91 9249549693 WhatsApp: +91 8590320647
11. Changes to This Policy
We may update this Privacy Policy from time to time, including to reflect new features, forms, tracking tools, or advertising practices added to the website. Any changes will be posted on this page with an updated “Last updated” date.